These times don’t include the time it takes to make your piece; check product listings for estimated time before your piece ships. This page only reflects shipping transit times and pricing.
CUSTOMS AND CHARGES
Please check into your country’s customs and duty policies prior to purchasing. Rates for international packages and customs vary by nation, and aren’t reflected in our pricing or shipping charges.
INTERNATIONAL SHIPPING DELAYS
Please keep in mind that transit times can vary greatly. Occasionally packages can be substantially delayed up to 45 days, but the usual transit time is 7 – 14 days.When traveling across a border, packages occasionally get held up at customs, which is in the hands of the country's customs officials. Please understand you are taking a risk in buying internationally that your package may be (uncommonly) delayed up to 7 weeks.
TRACKING YOUR INTERNATIONAL ORDERS
We have a few options of International Couriers like; FedEx, DHL express or J&T for certain country.All items will show the movement of the delivery states unless it is outside of MALAYSIA. This means that they are boarding on Plane or Ship.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We want to make it as easy as possible for you to pay for your piece, so we accept a variety of payment methods. You can pay by:Credit or debit card PayPal Google PayAtome ( 3 months Installment with 0% Interest )When paying via Atome for the first time, you are required to create an account. Add a Credit/Debit card to your Atome account to start splitting your purchases into 3 monthly payments. Lastly, confirm your purchase and you are good to go!
WHERE IS MY ORDER
Why haven’t I received an Order Confirmation email?You should receive a confirmation email after your purchase. If you have not received an email from us within an hour of purchase, it’s possible that there’s a typo in your email address. Please reach out to our Care Team with your full name, date of purchase and what you ordered to check the order status. Why haven’t I received a Shipment Confirmation?If you haven't received a shipping notification, it is likely that your order is still in production. Handmade takes time and each piece is made to order, so we do have significant production time. You'll see your estimated production time on your order confirmation (and each listing will show a production timeframe as well).My order has shipped, but I haven’t received it.If you’ve received your shipping confirmation and your package is still moving according to your tracking number, please be patient as sometimes the mail can be unpredictable! Let us know if you haven't received a package after it's marked delivered or you experience an unusual delay.
HOW DO I USE ATOME?
Click here to check out step by step by creating your Atome account and start enjoying with 3 months installment with 0% Interest.
For any inquiries please email