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Temporary Covid-19 FAQ
Strict Return / Exchange Policy
In line with the extended preventive measures amidst the Covid-19 outbreak, all items purchased from Cosibello are non exchangeable / refundable. This is due to health, hygiene and safety reasons.
Normally, we do accept any return for certain reason for 7 days before the pandemic. But, now we have a strict policy.
We DO only accept exchange for several situation such as, faulty pieces, wrong product delivered or lost parcel.
All the item returned to Cosibello will NOT resell, and all the returned item will be recycled.
ALL SALES ARE FINAL
For health and safety reasons, we do not accept returns or exchanges unless the item you purchased is defective on the first hand you received. All items purchased are considered final sale and are not eligible for a refund or return.
FAULTY AND DEFECTIVE ITEMS
If you receive a defective item, please contact us at [firstname.lastname@example.org] with details of the product and the defect. The cost of the return parcel and delivery will be borne by us if it is due to our mistake.
Returned items must be in new, unused condition and in the original packaging. Any purchased 'Sets' must be returned as the original full set. Upon receipt of the returned product if have, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.
If you are entitled to a replacement or exchange, we will replace/exchange the product following your purchase price.
Cosibello STUDIO address:
118 JALAN HUJAN GERIMIS 2, TAMAN OVERSEAS UNION, 58200 KUL, Malaysia.
CHANGE OF MIND
Kindly note that we are only able to provide refunds in limited circumstances. Refunds or exchanges are not eligible due to change of mind. All our jewelry pieces will be ship out with personalise gift wrapped box. We can’t afford to return & refund due to change of mind. We are operating in a small scale of business, hope you’ll understand us.
All jewelry pieces bought in Cosibello website (www.cosibellomsfj.com) will enjoy (1) year manufacturing warrant.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Clips that bent, caught or worn out more than 2 days from delivery date.
- Normal wear and tear
- Accidental damage
- General product misuse/ abuse
Any product not used or maintained accordance with the Care & Use Instructions